/* SBACV Assistente — frontend v1.0.5
 * Conversa compacta inspirada na familiaridade do WhatsApp, com identidade SBACV-BA.
 */
.sbacv-assist,.sbacv-assist *{box-sizing:border-box}
.sbacv-assist{
  --sb-blue:#0f4f72;--sb-blue-dark:#0b3b56;--sb-accent:#1e789f;--sb-ink:#26343c;--sb-muted:#66757d;
  --sb-line:#dce5e9;--sb-chat:#eef3f5;--sb-user:#dff1f7;--sb-white:#fff;
  position:fixed;z-index:999999;right:18px;bottom:calc(18px + var(--sbacv-assist-external-offset,0px));
  width:min(390px,calc(100vw - 24px));color:var(--sb-ink);
  font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif !important;
  font-size:14px !important;font-weight:400 !important;line-height:1.48 !important;letter-spacing:0 !important;
  -webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;
  transition:bottom .22s ease,opacity .16s ease,transform .16s ease;
}
.sbacv-assist button,.sbacv-assist input,.sbacv-assist label,.sbacv-assist small,.sbacv-assist strong,.sbacv-assist p,.sbacv-assist a,.sbacv-assist span{
  font-family:inherit !important;letter-spacing:0 !important;text-transform:none !important;font-style:normal !important;
}
.sbacv-assist button,.sbacv-assist input{appearance:none;-webkit-appearance:none}
.sbacv-assist__panel[hidden],.sbacv-assist__teaser[hidden]{display:none !important}

/* Launcher: primeira visita com texto; após o primeiro clique, somente o círculo. */
.sbacv-assist__launcher{
  position:relative;margin-left:auto;display:flex;align-items:center;gap:9px;min-height:54px;
  padding:6px 12px 6px 6px;border:1px solid rgba(15,79,114,.14) !important;border-radius:999px !important;
  background:#fff !important;color:var(--sb-ink) !important;box-shadow:0 9px 28px rgba(20,52,68,.16);cursor:pointer;
  transition:transform .18s ease,box-shadow .18s ease;
}
.sbacv-assist__launcher:hover{transform:translateY(-2px);box-shadow:0 13px 32px rgba(20,52,68,.20)}
.sbacv-assist__mark,.sbacv-assist__avatar{
  display:grid !important;place-items:center !important;flex:0 0 auto !important;width:42px !important;height:42px !important;
  min-width:42px !important;min-height:42px !important;overflow:hidden !important;border-radius:50% !important;background:#fff !important;
  border:1px solid rgba(15,79,114,.12) !important;
}
.sbacv-assist__mark img,.sbacv-assist__avatar img{display:block !important;width:34px !important;height:34px !important;max-width:34px !important;max-height:34px !important;object-fit:contain !important;margin:0 !important;padding:0 !important;border:0 !important}
.sbacv-assist__launcher-copy{display:grid;text-align:left;line-height:1.15}
.sbacv-assist__launcher-copy strong{font-size:13px !important;font-weight:600 !important;line-height:1.2 !important;color:#2a3941 !important}
.sbacv-assist__launcher-copy small{font-size:10.5px !important;font-weight:400 !important;color:#7a878e !important;margin-top:2px}
.sbacv-assist__pulse{width:8px;height:8px;flex:0 0 8px;border-radius:50%;background:#30a66b;box-shadow:0 0 0 0 rgba(48,166,107,.3);animation:sbacvPulse 2.4s infinite}
@keyframes sbacvPulse{70%{box-shadow:0 0 0 7px rgba(48,166,107,0)}100%{box-shadow:0 0 0 0 rgba(48,166,107,0)}}
.sbacv-assist.has-opened-once:not(.is-open){width:56px}
.sbacv-assist.has-opened-once:not(.is-open) .sbacv-assist__launcher{width:56px !important;height:56px !important;min-width:56px !important;min-height:56px !important;padding:6px !important;gap:0 !important;justify-content:center !important;animation:sbacvNudge 7s ease-in-out infinite}
.sbacv-assist.has-opened-once:not(.is-open) .sbacv-assist__launcher-copy{display:none !important}
.sbacv-assist.has-opened-once:not(.is-open) .sbacv-assist__pulse{position:absolute;right:3px;bottom:4px;border:2px solid #fff;box-sizing:content-box}
@keyframes sbacvNudge{0%,76%,100%{transform:translateY(0)}80%{transform:translateY(-4px)}84%{transform:translateY(0)}88%{transform:translateY(-2px)}92%{transform:translateY(0)}}
.sbacv-assist.is-open>.sbacv-assist__launcher{display:none !important}
.sbacv-assist__teaser{display:none !important}

/* Painel de conversa */
.sbacv-assist__panel{
  display:grid;grid-template-rows:auto minmax(0,1fr) auto auto;overflow:hidden;
  height:min(650px,calc(100dvh - 36px));background:#fff;border:1px solid rgba(15,79,114,.12);border-radius:18px;
  box-shadow:0 22px 60px rgba(17,47,63,.25);animation:sbacvPanel .20s ease both;
}
@keyframes sbacvPanel{from{opacity:0;transform:translateY(8px) scale(.99)}to{opacity:1;transform:none}}
.sbacv-assist__header{
  display:grid;grid-template-columns:40px 1fr 32px 32px;gap:8px;align-items:center;padding:9px 10px;
  background:var(--sb-blue);color:#fff;
}
.sbacv-assist__avatar{width:36px !important;height:36px !important;min-width:36px !important;min-height:36px !important;border-color:rgba(255,255,255,.32) !important}
.sbacv-assist__avatar img{width:29px !important;height:29px !important;max-width:29px !important;max-height:29px !important}
.sbacv-assist__header>div:nth-child(2){display:grid;min-width:0}
.sbacv-assist__header strong{font-size:14px !important;font-weight:600 !important;line-height:1.2 !important;color:#fff !important}
.sbacv-assist__header small{font-size:10.5px !important;font-weight:400 !important;line-height:1.25 !important;color:rgba(255,255,255,.76) !important;margin-top:2px}
.sbacv-assist__min,.sbacv-assist__close{display:grid !important;place-items:center !important;width:30px !important;height:30px !important;min-width:30px !important;min-height:30px !important;padding:0 !important;border:0 !important;border-radius:50% !important;background:transparent !important;color:#fff !important;cursor:pointer;font-size:19px !important;font-weight:400 !important;line-height:1 !important}
.sbacv-assist__min:hover,.sbacv-assist__close:hover{background:rgba(255,255,255,.12) !important}

/* Área de conversa */
.sbacv-assist__body{min-height:0;overflow:auto;padding:13px 11px 10px;background:var(--sb-chat);overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#a8b5bb transparent}
.sbacv-assist__messages{display:grid;gap:8px}
.sbacv-assist__bubble{max-width:90%;padding:9px 11px;border-radius:10px;color:#27363e !important;font-size:13.5px !important;font-weight:400 !important;line-height:1.5 !important;box-shadow:0 1px 2px rgba(34,55,66,.08);overflow-wrap:anywhere}
.sbacv-assist__bubble--bot{justify-self:start;background:#fff;border-top-left-radius:3px}
.sbacv-assist__bubble--user{justify-self:end;background:var(--sb-user);border-top-right-radius:3px}
.sbacv-assist__bubble p{margin:0 0 7px !important;font:inherit !important;color:inherit !important}.sbacv-assist__bubble p:last-child{margin-bottom:0 !important}
.sbacv-assist__bubble strong{font-weight:600 !important;color:inherit !important}
.sbacv-assist__hello{font-weight:600 !important}
.sbacv-assist__muted{color:#65757d !important}
.sbacv-assist__bubble img,.sbacv-assist__messages img,.sbacv-assist__choices img{display:block !important;width:auto !important;height:auto !important;max-width:100% !important;max-height:160px !important;object-fit:contain !important;margin:8px auto 2px !important;border-radius:8px}
.sbacv-assist__source{margin-top:9px;padding-top:8px;border-top:1px solid #e5ebee;color:#718087 !important;font-size:10.5px !important;line-height:1.4 !important}.sbacv-assist__source strong{font-weight:500 !important}.sbacv-assist__source a{color:var(--sb-accent) !important;text-decoration:underline}
.sbacv-assist__cta{display:inline-flex;margin-top:9px;padding:7px 10px;border-radius:8px;background:var(--sb-blue);color:#fff !important;text-decoration:none !important;font-size:12px !important;font-weight:600 !important}
.sbacv-assist__feedback{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:10px;padding-top:8px;border-top:1px solid #edf1f2;color:#728087 !important;font-size:11px !important}
.sbacv-assist__feedback button{display:grid !important;place-items:center !important;width:29px !important;height:29px !important;padding:0 !important;border:1px solid #dce4e7 !important;background:#fff !important;border-radius:50% !important;cursor:pointer;font-size:13px !important}

/* Respostas rápidas */
.sbacv-assist__choices{display:grid;gap:7px;margin-top:10px}
.sbacv-assist__quick-title{font-size:10.5px !important;font-weight:600 !important;color:#718087 !important;text-transform:uppercase !important;letter-spacing:.03em !important;margin:1px 2px 0}
.sbacv-assist__module{display:grid !important;grid-template-columns:30px 1fr 18px;gap:9px;align-items:center;width:100% !important;min-height:54px;text-align:left !important;border:1px solid #dce5e9 !important;background:#fff !important;border-radius:10px !important;padding:9px 10px !important;color:#283840 !important;cursor:pointer;box-shadow:0 1px 2px rgba(34,55,66,.04)}
.sbacv-assist__module:hover{border-color:#a9c7d5 !important;background:#fbfdfe !important}
.sbacv-assist__module-icon{display:grid;place-items:center;width:30px;height:30px;border-radius:50%;background:#eef6f9;font-size:15px !important}
.sbacv-assist__module>span:nth-child(2){display:grid;min-width:0}
.sbacv-assist__module strong{font-size:13.5px !important;font-weight:600 !important;line-height:1.3 !important;color:#283840 !important}
.sbacv-assist__module small{margin-top:2px;color:#728087 !important;font-size:11px !important;font-weight:400 !important;line-height:1.35 !important}
.sbacv-assist__chevron{justify-self:end;color:#87979f !important;font-size:23px !important;line-height:1 !important}
.sbacv-assist__question,.sbacv-assist__back,.sbacv-assist__human{width:100% !important;min-height:42px;text-align:left !important;border:1px solid #d7e2e7 !important;background:#fff !important;border-radius:9px !important;padding:9px 11px !important;color:#2d3d45 !important;cursor:pointer;white-space:normal !important;overflow-wrap:anywhere}
.sbacv-assist__question{font-size:13px !important;font-weight:400 !important;line-height:1.4 !important}
.sbacv-assist__back{min-height:36px;background:transparent !important;border-color:transparent !important;color:#62737b !important;font-size:12.5px !important;padding:6px 3px !important}
.sbacv-assist__human{font-size:13px !important;font-weight:600 !important;background:#e7f3f7 !important;border-color:#c9e0e8 !important;text-align:center !important}
.sbacv-assist__humanlink{display:block;padding:11px 12px;background:var(--sb-blue);color:#fff !important;text-decoration:none !important;border-radius:9px;font-size:13px !important;font-weight:600 !important;text-align:center}
.sbacv-assist__empty{font-size:12.5px !important;color:#718087 !important}

/* Composer no estilo de conversa */
.sbacv-assist__search{padding:8px 9px 7px;background:#f5f7f8;border-top:1px solid #e0e7ea}
.sbacv-assist__search label{display:none !important}
.sbacv-assist__search>div{display:flex;gap:6px;align-items:center}
.sbacv-assist__search input{min-width:0;flex:1;height:42px !important;border:1px solid #d5dfe4 !important;border-radius:21px !important;background:#fff !important;color:#2b3a42 !important;padding:0 14px !important;font-size:13px !important;font-weight:400 !important;line-height:42px !important;outline:none;box-shadow:none !important}
.sbacv-assist__search input::placeholder{color:#8a969c !important}
.sbacv-assist__search input:focus{border-color:#91b8ca !important;box-shadow:0 0 0 2px rgba(30,120,159,.08) !important}
.sbacv-assist__search button{flex:0 0 42px;width:42px !important;height:42px !important;padding:0 !important;border:0 !important;border-radius:50% !important;background:var(--sb-blue) !important;color:#fff !important;font-size:0 !important;cursor:pointer;position:relative}
.sbacv-assist__search button:after{content:'➤';font-size:16px !important;line-height:42px !important;color:#fff !important}
.sbacv-assist__search small{display:none !important}

.sbacv-assist__footer{display:flex;justify-content:center;align-items:center;gap:6px;padding:5px 9px;background:#fff;border-top:1px solid #eef2f3;color:#89949a !important;font-size:8.8px !important;line-height:1.2 !important}.sbacv-assist__footer span,.sbacv-assist__footer small{font-size:inherit !important;color:inherit !important;font-weight:400 !important}.sbacv-assist__credit:before{content:'·';margin-right:6px}
.sbacv-assist.is-external-modal-open{opacity:0;pointer-events:none;transform:translateY(6px)}

@media(max-width:600px){
  .sbacv-assist{right:6px;bottom:calc(6px + var(--sbacv-assist-external-offset,0px));width:calc(100vw - 12px)}
  .sbacv-assist__panel{height:calc(100dvh - 12px);max-height:none;border-radius:14px}
  .sbacv-assist__header{grid-template-columns:38px 1fr 32px 32px;padding:8px 9px;gap:6px}
  .sbacv-assist__header strong{font-size:13.5px !important}.sbacv-assist__header small{font-size:10px !important}
  .sbacv-assist__body{padding:10px 9px 8px}
  .sbacv-assist__bubble{max-width:92%;font-size:13.5px !important;line-height:1.48 !important}
  .sbacv-assist__choices{gap:6px;margin-top:8px}
  .sbacv-assist__module{min-height:51px;padding:8px 9px !important}
  .sbacv-assist__module small{font-size:10.7px !important}
  .sbacv-assist__question{font-size:13px !important;padding:9px 10px !important}
  .sbacv-assist__search{padding:7px 8px 6px}.sbacv-assist__search input{height:43px !important;line-height:43px !important;font-size:13.5px !important}.sbacv-assist__search button{width:43px !important;height:43px !important;flex-basis:43px}.sbacv-assist__search button:after{line-height:43px !important}
  .sbacv-assist__footer{padding:4px 8px;font-size:8.3px !important}.sbacv-assist__credit{display:none !important}
  .sbacv-assist.has-opened-once:not(.is-open){width:56px}
}
@media(prefers-reduced-motion:reduce){.sbacv-assist *{animation:none!important;transition:none!important}}